The Unexpected DOES Happen

A business continuity plan is the security issue in the building of your business. You always hope not to use it, but it is good sense to have it. Unfortunately not all the managers think in this way, until an outage starts costing £10,000 an hour. Then it’s too late.

Robert Chapman, CEO of Firebrand Training, suggests three steps to build the perfect business continuity plan:

1. Senior management must get involved. The collaboration of senior managers in handling the crisis is determinant to communicate with employees and to select a course of action.
2. Put in a crisis management team and select the activities that must be carried out, in preparation for a crisis.
3. Talk to everyone. When a crisis burst out the rumour mill begins to turn and once activated it’s really difficult to stop. To avoid this, tell the story before some one makes it up instead.

Nowadays, thanks to cloud-computing, we can keep informed any time, any where. A quick reaction, planned in advance, and communication with all the stakeholders are extremely important in order to avoid reputation damage and money losses. Complete control over situations is utopia, the unexpected does happen, so better get prepared.