ITIL, which stands for Information Technology Infrastructure Library, is a set of comprehensive documentation of best practices for IT Service Management.
ITIL describes procedures, tasks and checklists that are company-neutral and are used by businesses to establish a minimum level of competency. It allows an organisation to have a standard with which it can plan, implement, and measure. It is used to measure improvement, and to see how compliant a business is with the best practices.
For a list of all the courses offered for ITIL, visit: http://www.firebrandtraining.co.uk/courses/itil
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