The chart shows the percentage of users that are most likley to book a car online . This data was based as per Capgemini’s 12th annual global automotive study surveyed over 8,000 consumers in Brazil, China, France, Germany, India, Russia, the UK and US, and provides a detailed analysis of consumer vehicle buying behavior around the world including shopping patterns, social media usage and customer interaction
This study throws up some interesting data
The very fact that " the cost of showroom visits,time spent on explaining and prospecting " has come down drastically and car brands do not mind giving a discount.. if the purchase has been made online
This study throws up some interesting data
- For example, car users today use the web for researching their car, comparing against their competitors. The consumer today has become discerning , as the web has given them all relevant information. which the sales guy used to .
- The car showroom today has become a platform to " initiate the consumer to the touch and feel factor.And even in an online buying environment, consumers expect dealers to play a role by providing test drives and service packages.
- Brazil and China top in the list of nations that are comfortable purchasing a car online ( 67% vs 57% ) India ranks 3 with 53% respondents positively inclined to buy a car online
- For the past several years, about 40% of consumers have made it clear they want to have the ability to buy vehicles over the Internet (the complete end-to-end process). This is particularly pronounced in the developing markets of Brazil, India and China. The primary reason consumers cited was the expectation of a price discount, named by 36% of respondents.
The very fact that " the cost of showroom visits,time spent on explaining and prospecting " has come down drastically and car brands do not mind giving a discount.. if the purchase has been made online
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